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Updated June 3, 2020

Government order - 25/03/2020 : Legifrance N°ECOC2008134R

 

COVID-19 EPIDEMIC (CORONAVIRUS) INFORMATION & Measures 

 

Dear guests & partners,

 

Facing the actual exceptional health crisis we are going through, health and safety of all, customers and employees, have to be ensured.

 

This unprecedented crisis has also led to universal unthinkable travel restrictions. In this context, and taking into account the government measures, especially considering major closure of properties receiving public, which are not essential to national life, we have been forced to close our property at least up to June 25, 2020 included, until further notice. This date may be extended subject to current health crisis evolution and related to government measures that can be taken.

 

Consequently, and in accordance with French law (order issued on 25 March 2020), stays that cannot be met, have been automatically cancelled and are subject to a credit note valid for 18 months. The refund credit note will be sent to you automatically.

 

For travellers who wish to cancel a booking made before April 7, with stay period up to September 15 and which is not affected by the current closing period, refund credit note will be sent. For bookings made after April 7, please refer to the general terms and conditions of sale and, if applicable, to the cancellation conditions provided by your payment method, personal insurance or 'cancellation insurance' taken out at booking initial date.

 

We would like to draw your attention that we are doing as much as possible to answer your expectations and meet your demand, but due to these exceptional circumstances and in compliance with recent government measures taking into account the legislation applicable, we also had to reduce our staff and review our organization.

 

However, in order to ensure continuity of our service during this period, we would like to say you that we remain fully committed. But to achieve greater effectiveness, we ask you yet to contact us prior per email for any require to the dedicated email address below: resa@hotel-dolcevita.com

 

In addition to that, to plan your next stay, please note that during this period our website remain available. Facing this exceptional situation, we are going through together and to avoid any stress, let us remind you that our sales conditions have been reviewed for any future booking in order to prepare your future stay peacefully.

 

Thanking you for your cooperation, kindness & loyalty, we are making every effort to support and listen to you as efficiently as possible and will update information here if required.

 

At your disposal, take care of yourself.

The property’s management team.

 

FREQUENTLY ASKED QUESTIONS

 

WHO TO CONTACT TO FOR CANCELLATION OR CHANGE OF RESERVATION REQUESTS?

 

Please contact us by email as follow: resa@hotel-dolcevita.com

Due to a large number of requests, we are making every effort to respond as quickly as possible to all. Thank you for your patience.

 

I'M LOOKING TO REACH CUSTOMER SERVICE BY PHONE.

 

Customer service can be reached on mornings between 10 and 12 am, 5 days a week. Due to a large number of requests, please give priority to emails by written us at resa@hotel-dolcevita.com

We are making every effort to respond as quickly as possible to all. Thank you for your patience.

 

WHAT ARE THE CANCELLATION CONDITIONS?

 

 

HOW DOES THE REFUND CREDIT NOTE WORK? WHAT ARE THE REFUND CREDIT NOTE’S CONDITIONS ?

 

 

HOW TO MAKE A CANCELLATION REQUEST FOR A RESERVATION MADE THROUGH BOOKING.COM, HOTELS.COM, EXPEDIA OR ANOTHER RESELLER'S WEBSITE?

 

To manage your internet booking made on another reseller’s website, please contact the reseller’s customer service department.

 

 

 

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