Updated on 31/10/2021

COVID-19 REFUND GUARANTEED

You would like to go on holiday ? Book without any stress!

You would like to book your future break after December 1st, 2020 but you are wondering about cancellation or modification conditions in case Coronavirus may affect your travel plans? No worry! Book without any stress, refund or change date will be possible without any additional fee! (*)

Besides our cleaning standards to ensure you a healthy experience that we have increased, more flexibility offered by change of cancellation policy (free of charge until 7 or 3 days before arrival depending on rate), reimbursement is guaranteed in case you may not be able to travel because of COVID-19 circumstances  ! (*)

Get more info about our « COVID-19 refund guaranteed » offer hereafter to prepare your holiday with peace of mind!

(*) DETAILS ABOUT THE « COVID-19 REFUND GUARANTEED » OFFER:

For any request of cancellation or date change related to Coronavirus outbreak as declared by competent national authorities, if your booking (booked directly with the property)  is affected by coronavirus related events, the following will apply depending on your original booking’s conditions /according to the original rate booked (flexible or not) :  

If your original booking is flexible (fully or partially refundable), date change may be possible without any fee (****) or the amount that you already paid will be refunded by cash or by voucher (***), if one of the coronavirus-related events mentioned below applies (**) ;

If your original booking is non-refundable, date change may be possible without any fee (****) or the amount that you already paid will be refunded by voucher (***), if one of the coronavirus-related events mentioned below applies (**).

CORONAVIRUS-RELATED EVENTS (**) ARE :

• You or a person travelling tests positive for Covid-19 with the RT-PCR test and must self-isolate during their stay;
• You must observe a quarantine period stipulated by a doctor ;
• Border closures or travel limitations set by authorities (home country or destination);
• Lockdown in your home area or holiday destination;
• A quarantine period being imposed for holidaymakers travelling to your destination region;
• Property closure ;
• Official exams date changed rescheduled over original stay period (justified by a school certificate).

Change/cancellation request must be made at the earliest 30 days before the date of departure and must be made up to one day before arrival. Offer valid for any booking made before 31/10/2021. Offer valid according to availability. If these conditions occur during the stay, the unused nights will be refunded. Offer not valid for a stay paid by voucher. A stay paid by credit voucher will be refunded with a new voucher issued by the property for a future stay with the same amount.

This guarantee does not apply to other reasons such as: beaches closed, bars and restaurants closed, personal concerns, partially closed infrastructures. Circumstances known at the time of booking are excluded (measures and requirements made by public authorities already in place at the time of booking, non-exhaustive list). For any other reason of requesting change or cancellation, the terms of sale on your original booking apply.

(**)Proof will be required or depending on government official measures taken between booking and arrival date.

(***) Customer will have to pay the difference for any future stay more expensive than original one and if the amount is less, than the original one, the original value will be charged on the price of the new stay, and the balance will be carried over to a new voucher to be spent on another stay. Credit voucher is not transferrable. The voucher is personal and may not be assigned or otherwise transferred to another part.

 (****) Customer will have to pay the difference for any future stay more expensive than original one and if the amount is less, than the original one, a credit voucher will be issued.